Apple Support
iPhone & iPad
Setup, charging, battery, software, connectivity, backups, and display help.
Explore iPhone support →Troubleshooting library
Describe the symptom. Find the route.
Search in everyday language or browse by category. Every guide starts with reversible steps and clearly marks anything that could affect your data.
Power
Device won’t turn on
Work through power, charger, temperature, and forced-restart checks.
DisplayBlack or frozen screen
Tell the difference between a display issue, a software freeze, and lost power.
BatteryDevice not charging
Check the adapter, cable, power source, port, and charging state safely.
BatteryBattery draining fast
Find recent changes, background activity, signal problems, and battery wear.
PowerStuck on logo or boot loop
Stabilize power, force restart, and decide whether update or recovery is next.
BatteryDevice overheating
Cool the device safely and identify charging, environment, or app causes.
ConnectionWi-Fi keeps dropping
Separate a device issue from a router or internet service problem.
ConnectionBluetooth won’t connect
Refresh pairing, permissions, distance, and accessory readiness.
SoftwareStorage is full
Free space deliberately without losing photos, messages, or important files.
SoftwareApp keeps crashing
Restart, update, check storage, and isolate whether one app or the system is affected.
CameraCamera not working
Check lenses, permissions, app state, storage, and software before service.
AudioSpeaker or microphone issue
Test different audio paths and rule out settings, blockage, and connected accessories.
No matching guide yet.
Try a broader symptom such as “battery,” “screen,” or “connection.”
Ask icareDesk →Still not sure?
Tell us what happened, what you already tried, and which device you are using.